I need legal assistance in Italy, can your law firm help me?

The nature of online consulting and assistance activities may vary depending on the type of dispute or issue stated in the request. An example may be the written preparation of legal advice or a letter (for example a formal notice) or a deed (such as a contract), but it may also consist of more substantial ongoing distance support, whether judicial or extrajudicial.

If a request is a matter of legal advice, a consultation is a particularly quick, convenient tool for receiving a trustworthy legal advice from a professional in the sector. It is also highly recommended for those intending to take legal action against a person or company but, due to cost implications or the nature of the dispute, would firstly be seeking a low outlay option to seriously consider the grounds, advantages and possible risks connected with legal proceedings.

On the other hand, ongoing distance support represents the ideal solution for those who require the dedicated and continued assistance of a solicitor with specific expertise to whom you can grant a mandate to deal with a particular situation, judicial or otherwise.

Distance assistance is mostly offered through email, phone and chat, with the option of arranging videoconferences via Skype.
1) The first step is to formulate your request, describing the problem in detail, including any supporting documentation. Send everything to email address: studio@legalemassa.eu or to certified email address: studio@pec.legalemassa.eu
The email must contain your name, without which the email will be rejected automatically.

2) After evaluating the request we will contact you regarding whether we are available to accept the assignment and a quote for the requested service, along with an indication of the timescale necessary to carry out the work. This schedule is intended as an indication only, and may vary depending on the complexity of the issue, the nature of the activity requested and any holidays or pre-holiday periods (obviously not counted).
If the assignment is a matter of ongoing judicial and extrajudicial distance support, the fee quoted is a "deposit" for the work unless otherwise agreed.

3) If you accept the quote, you must generally pay the quoted sum within 24-48 hours using one of the payment methods accepted by the firm. When making your payment, please include the personal details you have already given us, along with the additional information necessary for us to carry out the services (outlined in the paragraph below), and also provide a copy of your current identification document, tax code and VAT registration number, if applicable, for issuing the invoice.

4) Once payment has been made, the period for the provision of services begins, after which -for example in the case of advice, letter or deed- you will receive the requested work by email or ordinary post, with the invoice for the work provided enclosed. For cases of ongoing judicial and extrajudicial distance support, nothing will be sent by email or ordinary post, since these activities are not concluded with the completion of a single deed, or the preparation of an individual written document.

IMPORTANT NOTE ON ONGOING SUPPORT REQUESTS
When the nature of the assignment involves ongoing judicial distance support, at least one meeting in person is necessary between you and the owner of the firm at one of our offices.
A prerequisite for arranging the meeting is that you must send a copy of your current identity document and tax code by fax or email. You may also be required to pay a deposit of the fee and/or charge for travel expenses.

The email requesting consulting or assistance should contain your name.
Please note that when the quote is accepted and the sum expressed has been paid, you must provide us with a copy of your current identification document, tax code and certificate of incorporation (if applicable). In addition, you must notify us of all the following information:

• Name and surname;
• Company name (if applicable);
• Name of legal representative (if applicable);
• Tax code;
• VAT registration number (if applicable);
• Address (or company address);
• Home phone number (or company phone number);
• Mobile phone number (optional but recommended);
• Email address;
• Statement of consent to the processing of personal data according to the privacy policy on website www.legalemassa.eu (see following paragraph).

The aforementioned requests are a prerequisite for the provision of activity online.

Before you request an appointment at one of our offices, you must provide us with a copy of your current identification document, tax code and certificate of incorporation (if applicable). Furthermore, there may be a deposit or charge for "travel expenses" to be paid in advance.

• Bank transfer;
• PayPal;
• Bank cheque;
• Cryptocurrency - Tether (USDT);
• Post office giro;
• Postal order;
• Western Union.

Pursuant to Article 13 of EU Regulation No. 679/2016 (hereinafter also the GDPR), in relation to the personal data of the user (hereinafter also the "data subject") that the MASSA Law Firm collects through its website and more generally processes as a result of sending communications to the addresses indicated in the "CONTACT US" section, the data subject is informed as follows:

1.Data Controller and Data Processors.
The data controller and data processor is the MASSA Law Firm, in the person of Mr Rocco Gianluca MASSA, with head office and address for service at Via Raimondo Pece No. 59 - 71042 Cerignola (Foggia).
Further contact details of the data controller can be found in the "CONTACT US" section.
The data controller has not appointed a data protection officer.

The co-processor, whose role is limited to the location, ownership and management of software, servers and databases for the receipt, sending and storage of email messages sent to and sent from the Firm's email addresses, is Aruba S.p.A. with registered office at: Via San Clemente, 53 - 24036 Ponte San Pietro (Bergamo). Tel: +39 0575 0505.

2. Type of data processed, purpose, legal bases for data processing and nature of data provision.
The data controller and data processors collect and process, including in various stages, of all or part of the following information on the data subject: name, surname, home address, email, certified email, tax code and/or telephone numbers and/or information on payment methods selected for the services, without precluding any further personal data that may be intentionally communicated by the data subject.
The processing is mainly for the purposes of pre-contractual measures and the contractual execution of the professional relationship to be established with the MASSA Law Firm for the provision of distance legal consultancy and assistance services.
A secondary purpose of the processing is related to compliance with the obligations incumbent on the professional, as provided for by the applicable legislation, including tax and accounting obligations, and compliance with the obligations established in anti-money laundering legislation (Legislative Decree 231 of 21 November 2007, as amended).
Further residual purposes are the necessary pursuit of legitimate interests of the data controller or third parties.

All such processing is deemed lawful and having the legal basis provided in Article 6 paragraph 1, points (b), (c) and (f) of the GDPR and therefore does not require the consent of the data subject. Failure to provide data, which is mandatory in relation to the nature of each of the purposes indicated above, prevents the conclusion of any contractual relationship and the provision of any type of distance service.

Personal data may be processed using both paper and electronic files (including portable devices) and processed in a manner strictly necessary for the purposes indicated above, in compliance with the security measures and requirements of the GDPR and Legislative Decree 196 of 30 June 2003 - the Personal Data Protection Code (the latter insofar as applicable). The collection and custody of data by the co-processor will take place through databases and servers of Aruba S.p.A. located in Italy.

The data will never be subject to any fully automated decision-making process, including profiling, nor will any other incompatible or specific objectives be pursued using the data.

In any case, once the assignment has been confirmed, for contractual purposes, the data subject will be sent a further, appropriate and more detailed policy statement, also in relation to any “special” categories of personal data processed.

3. Data retention and possible disclosure to third parties.
Personal data processed for the purposes indicated above will be kept by the data controller and co-processor for the term of the agreement and the provision of the services requested, and subsequently for the time required to comply with retention obligations related to tax, anti-money laundering, or any other requirement of national and international legislation.

In relation to these purposes, personal data may be disclosed by the data controller to:
I. consultants, accountants, other lawyers and contract staff (including of the Firm) who provide services instrumental to the purposes indicated above;
II. banking, insurance, or more generally to third parties providing services instrumental to the purposes indicated above;
III. persons processing data in fulfilment of specific legal obligations;
IV. judicial or administrative authorities, for the fulfilment of legal obligations.

In no case will the data be disseminated.

4. Rights of the data subject in relation to their personal data.
With respect to the personal data communicated to the MASSA law firm, the data subject is entitled to:
I. demand from the data controller access to the data subject's own personal data and the information relating thereto, to rectify or delete it, to limit or object to its processing, and also to request and obtain from the data controller the data in a structured, machine-readable format, including for the purpose of communicating such data to another data controller (so-called right to data portability);
II. object at any time to the processing of the data subject’s personal data in the event of a particular situation concerning the data subject;
III. withdraw consent at any time, exclusively in cases where processing is based on the consent of the data subject for one or more specific purposes and concerns ordinary personal data (e.g. date and place of birth or place of residence), or particular categories of data (e.g. data revealing the racial origin of the data subject, his/her political opinions, religious beliefs, health or sex life). Processing based on consent that was carried out prior to revocation of consent shall, however, remain lawful;
IV. without prejudice to any other administrative or judicial remedy, to lodge a complaint with the Italian Data Protection Authority.

In accordance with Article 7 of Legislative Decree no. 70 of April 9 2003, Article 49 of Legislative Decree no. 206 of September 6 2005, Articles 31 and 32 of Legislative Decree no. 59 of March 26 2010, and in accordance with the provisions of the Code of Legal Conduct, we report the following:
- The name of the information society service provider and owner of MASSA Law Firm is Mr. Rocco Gianluca MASSA;
- The registered office and main postal address is Via Raimondo Pece 59, 71042 Cerignola (FG);
- For secondary postal addresses see section "Contact us";
- For contact details and to contact us see section "Contact us";
- Professional association membership: Foggia Bar Association - Registration no. 7218;
- Professional title: Solicitor; State issued in: Italy;
- Main professional reference regulations: see link #1 and link #2 (available language: Italian);
- VAT Registration Number: 03736660717 (name for VAT purposes: MASSA Rocco Gianluca); Tax code: MSSRCG77T08C514C;
- Professional liability insurance policy details: AIG Europe S.A., General Agent for Italy - address: Via della Chiusa 2, 20123 Milano, Italy. Policy No. IFL0006526.025932, Expiry: 31.05.2025, Limit of indemnity: 1,000,000 euros, Geographical scope: Whole world excluding USA and CANADA;
- Payment for distance legal consulting and assistance services is generally quoted and agreed according to Ministerial Decree No. 55/2014 in writing between the owner of the firm and the applicant on the basis of an estimate that varies depending on the quantity and complexity of issues and the activity requested (to which is added VAT of 22% and a CPA/Lawyers Provident Fund charge of 4%);
- Payment and service provision methods are contained on this page in sections "How do distance services work?" and "Payment methods accepted for online services";
- In accordance with the provisions of Article 59, paragraph 1, letter a), of Legislative Decree No. 206/2005, for the legal consulting and assistance services provided by Mr. Rocco Gianluca MASSA and more generally by MASSA Law Firm, the consumer expressly acknowledges and agrees that he will lose his right of withdrawal once the contract has been fully performed by the trader;
- For the amicable and out-of-court resolution of any challenges or disputes between lawyers and clients, the Foggia Law Society provides for a special delegated body called the “Court of Foggia Mediation Body”. All information, complaint procedures and access to the platform of this body are available at the following link:
https://www.ordineavvocatifoggia.it/?page_id=6316;
- In addition, for the amicable and out-of-court resolution of any challenges or disputes between lawyers and clients in the European Union, it is possible to use the ODR platform established by Regulation (EU) No. 524/2013, available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage;
- For matters not expressly provided for, where the applicant is a consumer (i.e. a person acting for purposes other than business, trade, craft or professional activity undertaken), please refer more generally to the provisions of Italian Legislative Decree No. 206/2005 and the rights of consumers referred specifically to in Chapter I of Title III of Part III (Article 45 et seq.) of the same Decree;
- For the remaining aspects, in particular for cases where the applicant is not a consumer, reference is made to the Civil Code, Legislative Decree no. 70/2003, Legislative Decree no. 59/2010 and additional regulations in force on the subject.